Introduction

This Privacy Policy describes how E-Taxmitra Consultancy Services Limited and its affiliates ("we", "our", "us") collect, use, store, share and protect your personal information through our website https://etaxmitra.com.

By using this Platform, you agree to the terms of this Privacy Policy, the Terms of Use and applicable Indian laws relating to privacy and data protection.

Information We Collect

We collect personal information when you register or use our Platform. Information may include:

• Full Name
• Date of Birth
• Address
• Mobile Number
• Email Address
• Identity / Address Proof
• Bank Account Details
• Payment Information
• Transaction History
• Usage Behaviour & Preferences

You may choose not to provide certain information; however, some Platform features may not function properly.

How We Use Your Information

• Provide requested services
• Process transactions
• Customer support
• Resolve disputes
• Improve user experience
• Prevent fraud and illegal activities
• Marketing and promotional communication
• Research & analytics
• Legal compliance

Sharing of Information

We may share your information with our affiliates, payment partners, logistics partners, technology partners, business partners and government authorities whenever required by law or to provide our services.

Security

We use reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, disclosure or misuse. However, no internet transmission is 100% secure.

Data Deletion & Retention

You may request deletion of your account by contacting us. Certain information may be retained where legally required or for fraud prevention and dispute resolution purposes.

Your Rights

• Access your personal information.
• Update your profile.
• Correct inaccurate information.
• Request deletion.
• Withdraw consent.

Consent

By using our Platform you consent to the collection, storage, processing and sharing of your information as described in this Privacy Policy.

Changes to this Privacy Policy

We may revise this Privacy Policy at any time. Updated versions will always be available on this page.

Grievance Officer